He came into the store, told me what he needed (I can't give any more details without giving away where I work), and I had to take down some basic information. So, here's how this scenario went:
Me: Hi! What brings you in today?
Customer: I need to _____________.
Me: OK! (grab the paperwork for this type of request) What's your name?
Customer: (gives name)
Me: Phone number?
Customer: (gives phone number)
Me: Great, and then I just need your e-mail. Customer: ___ ____ bike at _____ dot com.
Me: (writing out e-mail, spell "bike" correctly)
Customer: Wow, you spelled "bike" right.
Me: Excuse me?
Customer: You're smarter than I thought you were going to be.
Me: Well, I did graduate from college, so I'm glad my ability to spell a first grade word impresses you.
Seriously? I hardly said anything to him, I didn't stumble over my words, I didn't use "like," or "um," or anything like that. I don't understand why he thought I wasn't going to be intelligent when he walked in. I'm totally offended. I told this story to one of my friends, and he told me I'm too defensive and not to sweat the small stuff.
Ok, maybe it's not that big of a deal. Maybe I am being too defensive about it. But still, it was rude. I would never tell a stranger their level of intelligence surprised me. I would never just assume someone is ignorant or stupid right away. Sure, I've found plenty of people to be ignorant and/or stupid, but they've generally given me a reason to think so. Maybe I am being too defensive. Maybe I shouldn't sweat the small stuff, but when someone is rude to you, sometimes it just sticks with you. It's there for a while. Maybe I'll think of it again if he comes back, and then I'll be upset all over again. Who knows. I guess I don't know where I'm going with all this, and I just needed to vent a little about a jerk I encountered today. :)
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